FAQ & Help Center

What documents are needed to open an account?

In order to verify your account you will need to provide the following documents:

  1. A coloured copy of a valid government-issued ID (e.g. Passport, ID card, driver’s license) with the following: Name (must match the name you registered with), picture, date of birth, (must match the date of birth you registered with) and expiration date.
  2. A utility bill for address verification (e.g. electricity, water, gas, land-line phone, local authority waste disposal) with: name (must match the name you registered with), address (must match the address you registered with), date (not older than 6 months). This must be the full document. It is important that all corners of the document are visible. *We do not accept mobile phone bills for verification

 All documents must be clearly legible, easily viewed and identified with all corners clearly visible. 

  • For third party deposits, please send documents for both parties as well as a front & back, colour copy of the credit card used, showing: full name, expiration date, first 4 and last 4 digits of the credit card number (you may block the middle 8 digits)
  • Please note: You may block the CVV Security code on back and POA form

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